Shipping Policy of Autovfixcity

Effective from January 18, 2025

Welcome to Autovfixcity! Our goal is to provide you with a smooth and hassle-free shipping experience. Below you will find the details about our shipping process, including delivery times, costs, and other important information.

1. Shipping Locations

We currently ship to all U.S. states and territories, and we also offer international shipping. When placing your order, you will be prompted to enter your shipping address. Based on your location, shipping fees and available methods will be calculated at checkout.

2. Shipping Methods and Costs

At Autovfixcity, we offer a variety of shipping options, so you can choose the one that best suits your needs. Shipping costs are calculated based on the weight of your order, the shipping method you choose, and the destination address. Shipping fees will be clearly displayed before you finalize your order.

Available shipping methods include:

  • Standard Shipping: Typically arrives within 5-7 business days after processing.
  • Expedited Shipping: Typically arrives within 2-3 business days after processing.
  • Next-Day Shipping: For customers who need their order urgently, we offer next-day delivery (additional fees apply).
  • International Shipping: Delivery times and fees vary depending on the destination country.

3. Processing Time

Once your order is placed, it will be processed and prepared for shipment within 1-2 business days. Please note that orders placed during weekends or holidays will be processed the following business day.

4. Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website. For any questions or issues with tracking, feel free to contact our customer support team at info@autovfixcity.com or (507) 754-5046.

5. Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to factors such as weather, holidays, or shipping carrier issues. We will notify you promptly if we anticipate any significant delays with your shipment. Please note that we are not responsible for delays caused by shipping carriers or customs (for international orders).

6. Shipping Restrictions

There may be restrictions on shipping certain items to specific locations. We reserve the right to refuse shipment to any address that violates shipping regulations or poses a risk to the safety of the package.

7. Order Confirmation and Changes

After your order is placed, you will receive an order confirmation email with the details of your purchase. If you need to make any changes to your order (including shipping address), please contact our customer service team within 24 hours of placing your order. After processing, we may not be able to make changes to your order.

8. Packaging

We take great care to ensure that your products are securely packaged for shipment. All items are carefully inspected and packed to minimize the risk of damage during transit. If your package arrives damaged, please contact us immediately, and we will assist you with the return or replacement process.

9. International Shipping

For international orders, shipping fees and delivery times may vary based on the destination country. Please note that customs duties, taxes, and other fees may apply upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the product or shipping cost at checkout.

  • Customs and Duties: Customs duties, taxes, and import fees vary by country and are the responsibility of the customer. For further information, please check with your local customs office.
  • Delivery Time: International shipping may take 7-21 business days depending on the destination.

10. Lost or Stolen Packages

If your package is lost or stolen after it has been marked as delivered, please contact the carrier directly to file a claim. We are not responsible for lost or stolen packages, but we will assist you in tracking your shipment. Please ensure that your shipping address is correct and secure.

11. Return to Sender

If your order is returned to us due to an incorrect address, failure to claim, or refusal to accept the package, we will notify you, and you may be responsible for additional shipping charges to reship the order.

12. Customer Support

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to our customer support team. We are happy to assist you with any shipping-related inquiries.

13. Shipping Terms and Conditions

By purchasing from Autovfixcity, you agree to the terms outlined in this Shipping Policy. These terms are subject to change, and we recommend reviewing them regularly.

Thank you for choosing Autovfixcity for your fitness equipment needs. We are committed to delivering your products promptly and securely.