Shipping Policy

Effective Date: February 20, 2025

At Autovfixcity, we are committed to delivering your order in a timely and secure manner. Our Shipping Policy provides details about our shipping methods, costs, processing times, and other important information to ensure a smooth and transparent experience for our customers.

1. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs. Shipping fees are calculated based on the weight and size of your order as well as your delivery address. The available shipping methods and their costs will be displayed during checkout.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery for urgent orders (available in select locations).

Shipping fees are calculated during checkout, and you will have the option to choose the method that best suits your timeline and budget.

2. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days from the time of order confirmation, excluding weekends and holidays.
  • Shipment Notification: Once your order has been processed and shipped, you will receive a shipment confirmation email with a tracking number to follow your order’s progress.

3. Delivery Times

  • United States: Domestic orders are typically delivered within 5-7 business days using standard shipping. Expedited and overnight shipping options are available for faster delivery.
  • International Shipping: At this time, we offer limited international shipping. Shipping times for international orders may vary depending on your location and customs processing.

4. Shipping Restrictions

  • PO Box and APO/FPO Addresses: We currently do not ship to PO Box addresses or APO/FPO addresses.
  • Restricted Locations: Shipping to certain remote or international locations may be subject to additional restrictions, and we will notify you if there are issues with delivering to your location.

5. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a tracking number via email. You can track the progress of your order by visiting the carrier’s website or using the tracking tool provided in the email.

6. Damaged or Lost Shipments

  • Damaged Items: If you receive a damaged or defective item, please contact us immediately at info@autovfixcity.com. We will work quickly to resolve the issue by offering a replacement or refund, depending on the situation.
  • Lost Packages: If your package does not arrive within the expected timeframe, please contact our customer support team. We will work with the carrier to investigate and resolve the issue.

7. Shipping Fees and Taxes

  • Shipping Costs: Shipping fees will be clearly displayed during checkout based on the shipping method and delivery address. Any promotional discounts or free shipping offers will also be applied at checkout.
  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address. The tax rate is calculated based on local and state tax laws.

8. Order Modifications and Cancellations

Once your order has been processed and shipped, we are unable to modify or cancel the order. If you need to change or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

9. Customer Responsibilities

Please ensure that your shipping address is accurate and complete to avoid delays. Autovfixcity is not responsible for delays or issues caused by incorrect or incomplete shipping information.

10. Contact Us

If you have any questions or need assistance regarding shipping, feel free to contact us:

Thank you for shopping with Autovfixcity! We are dedicated to providing fast and reliable shipping to ensure that your products arrive on time and in perfect condition.